What is U-POPP?

U-POPP is a card-less loyalty programme that rewards our loyal members with the “Power of Purchase” when they make purchases at the Participating Merchants across any of the following 3 UOL malls:

  1. KINEX (11 Tanjong Katong Road, Singapore 437157) www.kinex.com.sg;
  2. United Square (101 Thomson Road, Singapore 307591) www.unitedsquare.com.sg; and
  3. Velocity@Novena Square (238 Thomson Road, Singapore 307683) www.velocitynovena.com,
    (collectively, the “Participating Malls”).

Shoppers who have signed up as a member can earn POPPoints which can be exchanged with rewards such as Vouchers or promotional gifts.

How do I apply to become a member?

Simply sign up via:

  1. the Online Platform (www.upopp.com.sg)
  2. the customer service counters located at the Participating Malls:
    KINEX, Level 2
    United Square, Level 1
    Velocity@Novena Square, Level 1,
    (collectively, the “Customer Service Counters”)
  3. U-POPP Mobile App (Available in Google Play or App Store from March 2019)

Upon successful registration, members can submit their receipts at respective Participating Malls’ Customer Service Counter, U-POPP Mobile App (from March 2019) or as otherwise permitted by us from time to time, to earn POPPoints.

What are the application requirements to sign up as a U-POPP member?

Open to anyone aged 18 years and above at the time of application. Mobile phone and date of birth will be required during registration.

Is there a membership fee?

It is free. No membership fee required.

Do I have to activate my membership?

Yes. To activate simply shop and spend a minimum of S$20 on eligible transactions (refer to 'What type of transactions qualify as Eligible Transactions?' under 'POPPoints Accumulation & Expiry') in a single receipt at any participating merchant across the participating malls and submit the receipt at the respective participating mall’s Customer Service Counter, the U-POPP Mobile App or as otherwise permitted by us from time to time. Submission via the U-POPP Mobile App is expected to be available from March 2019.

Does the U-POPP Membership expire?

The U-POPP Membership does not expire unless the U-POPP membership is terminated or suspended.

Is the U-POPP Membership transferable?

The U-POPP Membership is non-transferable.

What are the benefits and privileges for U-POPP members?

Members can exchange their accumulated POPPoints with rewards such as UOL e-vouhcers, carpark rebates, promotional gifts, exclusive deals from Participating Merchants and partners, and special invites to events. Rewards redemption will be available from March 2019.

How do I accumulate POPPoints?

Simply spend a minimum of S$20 on Eligible Transactions in a single receipt at any Participating Merchant across the Participating Malls and submit it at the respective Participating Mall’s Customer Service Counter, via the U-POPP Mobile App (from March 2019) or as otherwise permitted by us from time to time, to earn POPPoints.

What is the minimum amount needed in a single receipt to earn POPPoints?

A minimum spending of S$20 on Eligible Transactions is required in a single receipt to earn POPPoints.

What are POPPoints conversion rates?

For every S$1 spent, members will be entitled to 1 POPPoint.

For every S$5 spent at enrichment centres or supermarkets, members will be entitled to 1 POPPoint.

Only dollar amount will be taken into account.

Birthday rewards – Members will earn double POPPoints on the first receipt submitted by the member during his / her birthday month (up to a maximum of 2,000 points)

POPPoints are awarded per receipt based on the nett purchase value after deduction of discounts at the Participating Merchant.

How many receipts can I submit in a day?

Maximum of 10 receipts (whether at a Customer Service Counter or via the U-POPP Mobile App) per member per day.

What is the maximum amount of POPPoints that I can earn in a day?

Members can accumulate up to a maximum of 1,000 POPPoints per day, unless stated otherwise.

Is there a time limit for receipt submission upon purchase?

All receipts have to be submitted no later than:

  1. 9.30 pm on the day after the date of issuance of the receipt, if submitted at a Customer Service Counter; or
  2. 11.59 pm on the day after the date of issuance of the receipt, if submitted via the U-POPP Mobile App (from March 2019).

For example: For a purchase made on 1st April 2019, receipts must be submitted no later than 2nd April 2019, 9.30 pm at a Customer Service Counter or 11.59 pm via the U-POPP Mobile App.

What if I forget to scan my receipts on the day of purchase?

Members must upload their receipts not later than the next day of purchase in order to earn POPPoints. Overdue receipts will not be qualified to earn POPPoints.

How can I submit my receipts?

You can submit your receipts at the respective Participating Mall’s Customer Service Counter, via U-POPP Mobile App (from March 2019) or as otherwise permitted by us from time to time.

Our Customer Service Counters are located at:

  1. KINEX, Level 2
  2. United Square, Level 1
  3. Velocity@Novena Square, Level 1

Can I shop at a participating mall and submit the receipts in another participating mall’s Customer Service Counter?

No. For example, if you have spent at Velocity@Novena Square, you will need to submit the receipts at Velocity’s Customer Service Counter.

If I have receipts that are given to me, can I use it to earn POPPoints?

No, receipts should be issued from member’s own purchases. Should any members be found using receipts other than their own purchases to accumulate POPPoints, we reserve the right to terminate their U-POPP Membership without prior notice.

Which of the merchants qualify for POPPoints accumulation?

All Participating Merchants with original printed receipts or tax invoices within the Participating Malls qualify for POPPoints accumulation, except for the following: 

  1. Money exchangers, bank and ATM;
  2. Merchants operating at atrium roadshows and/or as pop-up stores, kiosks or pushcarts;
  3. Medical and dental clinics;
  4. Any other merchant which we may, from time to time, specify at our unfettered discretion.

Please also note the types of transactions that qualify as “Eligible Transactions”.

What type of transactions qualify as Eligible Transactions?

Transactions with nett purchase value of at least S$20 (after deduction of any discounts) in a single receipt in-store at any Participating Merchant save that the following shall not qualify as “Eligible Transactions”:

  1. Sale of tobacco products;
  2. Cash cards and stored value cards top-up transactions;
  3. Purchase of gift vouchers;
  4. Online purchases and bill payments (including purchases and transactions made via AXS and SAM stations); and
  5. Any other product which we may, from time to time, specify at our unfettered discretion.

 

Are handwritten or duplicated receipts accepted for POPPoints accumulation?

No, handwritten or duplicated receipts are not accepted.

Are Credit card / Nets charge slips accepted for POPPoints accumulation?

No charge slips are not accepted.

Can I use receipts from purchases I made the day before I joined the loyalty programme?

No. Receipts from purchases must be from the day you sign up as a U-POPP member.

What is the validity of my POPPoints? What happens to my POPPoints earned in the current year after 31 December?

POPPoints earned in a calendar year will expire on 31st December of the year the POPPoint was earned. However, members are given an additional 3 months´ grace period till 31st March of the following year to redeem the POPPoints.

UOL Retail Management may amend the validity period and the grace period of POPPoints from time to time and POPPoints not redeemed by the expiry date shall automatically expire.

Can I continue to use my current membership to earn POPPoints in the following year?

Members can continue to spend and accumulate POPPoints as long as their U-POPP Membership is valid.

Which are the Participating Malls in this programme?

  1. KINEX (11 Tanjong Katong Road, S 437157) kinex.com.sg
  2. United Square (101 Thomson Road, S 307591) unitedsquare.com.sg
  3. Velocity@Novena Square (238 Thomson Road, S 307683) velocitynovena.com

How do I check my POPPoints balance and/or history?

Members can check their POPPoints balance:

  1. by logging on to:
    1. the Online Platform (www.upopp.com.sg)
    2. U-POPP Mobile App (Available in Google Play or App Store from March 2019)
  2. at any Customer Service Counter.

How long does it take for POPPoints to be credited into my account?

Receipts submitted by a member at a Customer Service Counter will have the POPPoints credited instantly to his/her U-POPP Membership.

For receipts submitted via U-POPP Mobile App (from March 2019), the POPPoints will be credited within seven working days.

What is the minimum number of POPPoints required for redemption?

Members may redeem POPPoints for:

  1. UOL e-vouchers in blocks of 1,000 POPPoints and at a rate of 1,000 POPPoints for S$5 worth of UOL e-vouchers.
  2. Carpark rebates in blocks of 500 POPPoints and at a rate of 500 POPPoints for S$2.50 carpark rebate. Up to a maximum of $5 carpark rebates per day per redemption.
  3. Special deals by participating merchants / partners at a rate that is stated on the rewards catalogue.

Redemption can only be done via the Customer Service Counter in person or U-POPP Mobile App (from March 2019).

Can I transfer my POPPoints to another member?

Transferring of POPPoints is not allowed between members.

Can I combine the POPPoints earned in the previous year with the current year’s POPPoints for redemption purpose?

POPPoints earned in the previous year are given an extension of three months to be utilized. Unexpired POPPoints can be used in conjunction with POPPoints earned in the current year to redeem Vouchers or promotional gifts within the first three months.

Can I authorize my family member / spouse to redeem a promotional gift and / or gift with purchase exchanged using POPPoints on behalf of me?

No, members have to redeem promotional gift and/ or gift with purchase personally at the respective Participating Mall’s Customer Service Counter.

How do I update on any change of my personal particulars and contact preferences?

Members may update their personal particulars (including the vehicle IU numbers registered with us) via the following platforms:

  1. the Online Platform (www.upopp.com.sg)
  2. the Customer Service Counters located at:
    KINEX, Level 2
    United Square, Level 1
    Velocity@Novena Square, Level 1
  3. U-POPP Mobile App (Available in Google Play or App Store from March 2019)

However, for changes in mobile phone number and/or date of birth, kindly proceed to any Customer Service Counter. Members will be required to present his/her photo identity card and a proof of change in mobile phone number.

What if I forget my login details?

Members can click on the “Forgot Password” link for a reset password instruction email to be sent across to the registered email address.

Members who do not have a registered email address will have to proceed to any Customer Service Counter to update their email address to receive reset password instructions.

I have more questions about U-POPP. What should I do?

You may seek assistance from any Customer Service Counter or contact us at enquiries@upopp.com.sg

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